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ONTARIO Province wide Printer Maintenancet______________________

TekSys-Solutions Printer Maintenance Services are available ONTARIO
Province wide for fast, reliable support of Laser, Ink jet, Dot Matrix, EPOS & many
other Printers.

Printer Maintenance Services

HARDWARE SUPPORT

- Break Fix Maintenance
- Parts & Labour Included
- Guaranteed Fix Options
- Loan Units Supplied
- Cover up to 24 x 7
- Fast Response Times
- Warranty Management
- ONTARIO Province wide
Cover
- Long established company
- Financially stable

416-845-8958

At a Glance...

Brother Canon
Lexmark
IBM Kyocera
OKI Ricoh
Sharp Toshiba
Xerox Zebra

We also cover EPOS Ticket & Receipt Printers as well as standard Office Network, Page & Multi-Function Printers.

Service Level Options____________________________________________________________________________
Our standard Printer Maintenance & Support Contracts and Service Level Agreements (SLA) are based on a total call to fix time of typically
four hour or eight hours, in or out of normal working hours.

Optional Fix Times

4 Hour Call-to-Fix
8 Hour Call-to-Fix
Other options available on request

Hours of Cover Options

9.00 to 17.30 Monday to Friday
(excluding public and bank holidays)
24 x 7 x 365
Other options available on request

Loan Units____________________________________________________________________________________
We place great importance on achieving a first time fix, and if this cannot be achieved, we offer loan units for short term workarounds.

Keeping your Printers running_____________________________________________________________________
We offer a range of services designed to keep your printers up and running without using up your valuable Staff time.

Consumables & Paper Management
Where we are providing On Site Staff to maintain and manage your Printers we can also offer the option of keeping your Printers topped
up with Toner Cartridges, Ink Cartridges, Printer Ribbons & Paper as required.

Preventative Maintenance & Scheduled Refurbishment
Your Printers will need to have Maintenance Kits fitted, usually every 100,000 copies or so, during their operational
lifetime. We can do this for you on a scheduled basis. That way you can budget to keep your
Printers running with minimum expense.

Want to know more? For further information about our Hardware Installation & Software Roll out Services
Contact TekSys-Solutions Now.